Shipping Policy
Effective Date: 13/09/2023
1. Shipping Rates and Methods
1.1 Shipping Locations: We currently ship to all countries. Please note that shipping to certain areas may be subject to additional charges or restrictions.
1.2 Shipping Rates: Shipping rates are calculated based on the weight of the products in your order, the shipping destination, and the chosen shipping method. You can view the shipping cost at checkout before finalizing your purchase.
1.3 Shipping Methods: We offer various shipping methods to accommodate your needs. These may include standard shipping, expedited shipping, and international shipping options.
2. Order Processing and Delivery
2.1 Order Processing: Orders are typically processed within 3 days after payment confirmation.
2.2 Delivery Time: The estimated delivery time depends on your location and the selected shipping method. You will receive a tracking number once your order has shipped, allowing you to monitor its progress.
2.3 Delays: While we make every effort to deliver your order promptly, please note that unforeseen circumstances (e.g., weather, customs delays) may affect delivery times. We appreciate your understanding in such situations.
3. Order Tracking
You can track the status of your order by using the tracking number provided in the shipping confirmation email. If you have any questions or concerns about the status of your order, please contact our customer support team.
4. Lost or Stolen Packages
We are not responsible for packages lost or stolen after they have been successfully delivered to the shipping address provided during checkout. Please ensure that you provide a secure and accurate delivery address.
Refund Policy
Effective Date: 13/09/2023
1. Refund Eligibility
1.1 Damaged or Defective Products: If you receive a damaged or defective product, please contact us within 7 days of receiving your order. We will arrange for a replacement or issue a refund, as applicable.
1.2 Incorrect Items: If you receive the wrong item(s) in your order, please notify us within 7 days of delivery. We will send you the correct item(s) or issue a refund, as applicable.
2. Returns Process
2.1 Authorization: Before returning any product, you must contact our customer support team to obtain authorization. Unauthorized returns may not be accepted.
2.2 Return Condition: Products must be returned in their original condition, unopened, and with all original packaging and labels intact.
2.3 Return Shipping: Customers are responsible for return shipping costs unless the return is due to an error on our part (e.g., sending the wrong item).
3. Refund Process
3.1 Refund Method: Refunds will be issued using the same payment method used for the original purchase. Please allow [insert number of days, e.g., 5-10 business days] for the refund to be processed.
3.2 Partial Refunds: In some cases, partial refunds may be issued if only part of an order is returned.
4. Non-Refundable Items
Certain items, such as perishable goods or items marked as non-returnable, are not eligible for refunds unless they are damaged or defective.
Returns Policy
Effective Date: 13/09/2023
1. General Returns
1.1 Return Period: We accept returns for non-defective, non-damaged items within 15 days of the purchase date.
1.2 Return Condition: Products must be returned in their original condition, unopened, and with all original packaging and labels intact. Opened or partially used products may not be eligible for a refund.
1.3 Return Shipping: Customers are responsible for return shipping costs.
2. Return Process
2.1 Authorization: Before returning any product, you must contact our customer support team to obtain authorization. Unauthorized returns may not be accepted.
2.2 Return Shipping: Please securely package the item(s) and include the return authorization number provided by our customer support team. Ship the package to the address provided during the return authorization process.
3. Return Status and Refund
3.1 Inspection: Upon receiving the returned item(s), we will inspect them to ensure they meet the return criteria.
3.2 Refund: If the returned item(s) meet the return criteria, we will issue a refund for the purchase price of the item(s) minus any applicable restocking fees. Shipping costs are non-refundable unless the return is due to an error on our part.