Privacy Policy

Effective Date: 13/09/2023

Kowelle Whole Foods ("we," "us," or "our") is committed to protecting the privacy of our customers and website users. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use our website and services.

1. Information We Collect

1.1 Personal Information: We may collect personal information that you voluntarily provide to us, including but not limited to your name, email address, shipping address, billing information, and phone number.

1.2 Transaction Information: We collect information related to your purchases, including order details, payment information, and shipping information.

1.3 Website Usage Information: We automatically collect certain information about your use of our website, including your IP address, browser type, device type, and browsing behavior. This information helps us improve the user experience.

2. How We Use Your Information

2.1 Order Fulfillment: We use your personal information to process and fulfill your orders, including shipping, delivery, and customer support.

2.2 Communications: We may use your email address to send order confirmations, updates, newsletters, and promotional materials. You can opt out of receiving marketing communications at any time.

2.3 Customer Support: We use your information to provide customer support and address inquiries or concerns.

2.4 Improvements: We use aggregated and anonymized data to analyze website performance and make improvements to our products and services.

3. Sharing Your Information

3.1 Third-Party Service Providers: We may share your information with trusted third-party service providers who assist us in operating our website, processing payments, and delivering products.

3.2 Legal Compliance: We may disclose your information when required by law, to comply with legal processes, or to protect our rights, privacy, safety, or property.

4. Your Choices

4.1 Opt-Out: You can opt out of receiving marketing communications from us by following the unsubscribe instructions included in our emails.

4.2 Access and Update: You can access and update your personal information by logging into your account on our website. If you need assistance, please contact our customer support team.

5. Security

We implement reasonable security measures to protect your personal information. However, no method of transmission over the internet or electronic storage is entirely secure. We cannot guarantee the security of your information.

6. Children's Privacy

Our website and services are not directed toward children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, please contact us, and we will take appropriate steps to delete such information.

7. Changes to this Privacy Policy

We reserve the right to update this Privacy Policy to reflect changes in our practices or for legal reasons. We will post the revised policy on our website with an updated effective date. We encourage you to review this Privacy Policy periodically.

8. Contact Us

If you have any questions or concerns about this Privacy Policy or your personal information, please contact us at kowellewholefoods@gmail.com. By using our website and services, you consent to the practices described in this Privacy Policy